Every organization builds its business around a core value – maybe innovation, or engineering, or customer service, or affordability. But whatever the goal, business processes are the common denominators that help companies get the job done daily.
In most companies, workflows get cobbled together and become entrenched in each department. Employees then just follow those process steps, because “that’s the way we’ve always done it.”
But it can pay to take a step back and consider where you can do things better. In fact, a chief way high-performing organizations separate themselves from the pack is by continually improving processes so that the business runs more efficiently and effectively. Often that involves digitizing workflows to make them more automated and less error-prone.
That’s the goal of business process management (BPM) software. An effective BPM solution enables you first to discover and analyze existing workflows and streamline, automate, and improve those routine tasks.
In the past, only the largest enterprises could afford the investment in complex BPM software. But today, sophisticated BPM capabilities are available to companies of all sizes across every industry. How? Through an affordable, easy-to-use no-code BPM solution.
No-coding Your Way to Better BPM
What is no-code BPM software? It helps to first understand no-code. A no-code application development tool empowers nontechnical users to create their own software quickly and easily. Instead of relying on a professional application development team to design, code, test, and implement software in a costly, time-consuming process, no-code puts the power in hands of regular users.
Line-of-business (LoB) employees use a no-code tool to build digital processes – mapping the flow, designing the user interface, enabling data inputs, and generating data outputs. They drag and drop components from a library of prebuilt functionality and assemble those features on a digital canvas to create an end-to-end process. They can specify fonts and colors, and they can add alerts and approvals.
In short, users build software without needing to know how to build software. Behind the scenes, the no-code tool assembles a fully functional, reliable, and automated workflow. Data security is built-in, as are integrations with popular technology platforms.
No-code tools – along with “low-code” approaches that require some coding expertise – are being embraced by organizations in a big way. By 2025, 70% of applications developed by businesses will be created with no-code/low-code (NCLC), up from less than 25% in 2020, according to Gartner. NCLC is even driving a new job title, “business technologist,” that reports outside the IT department and creates software for business use.
Where does no-code BPM fit in? No-code BPM goes beyond software creation. It enables your teams to document existing processes, analyze their effectiveness, identify those that are suited for automation, and model what the digitized process will look like. Once teams create the new process in the no-code tool, they can monitor, measure, and report on outcomes.
As a result, you’re not just digitizing processes. You’re managing them in a holistic way. You can continually enhance processes and progressively improve operations.
Engaged Employees, Ecstatic Customers
What are the benefits of no-code BMP software? They extend beyond the ability to understand, document, and continually improve processes. No-code BPM can deliver advantages that show up on the bottom line and help drive business growth. With no-code BPM, you can:
- Improve return on investment (ROI) in digitization. Companies that achieve digital transformation are adept at “mastering digital technologies, establishing a digital mindset, and implementing digital ways of working,” according to research by Boston Consulting Group. No-code BPM is a fast, cost-effective way for your company to digitize.
- Reduce costs. NCLC applications “typically cost much less than systems developed in-house,” according to Harvard Business Review. Why spend time and money on expensive application developers when your LoB teams can automate the processes they use every day?
- Engage employees and boost productivity. No-code BPM puts the power of process management in the hands of the people who run those processes. That’s a great way to engage and inspire your teams. Digitized processes are faster, easier, and more accurate. And productivity for highly engaged teams is 14% higher than for teams with low engagement, according to Gallup.
- Serve customers better. No-code applications aren’t just for internal operations. You can also use no-code to turbocharge workflows that directly touch your customers. No-code applications can enable customers to open new accounts, complete order forms, take online surveys, perform self-service, provide feedback, and more.
Companies across industries are using no-code BPM to understand processes and identify opportunities for improvement. One example is Trilliant, which provides communications and metering systems for utilities. The organization’s LoB employees used no-code BPM to document workflow steps, identify workflow connection points, eliminate bottlenecks, and map out new processes. The result has been faster, more efficient processes.
Better management of processes can improve internal operations and external customer experiences for organizations like yours. And with no-code BPM, you can achieve those goals faster, more cost-effectively, and powered by all your team members.