Customer Service & Support Trends for 2024 Onward

Customer support agent counts on his fingers

Customer support and customer service are two interrelated, yet distinctive ways to show up for your customers, as Zendesk notes. While customer service is an “umbrella term for all interactions that enhance customer experience and help improve their relationship with the company,” customer support relates to communication surrounding near-term fixes and problem-solving. Both are important. […]

How a Data Avalanche was Smartly Handled by One University

Whether in a business or in a school, “on-boarding” new people is administratively intensive and fraught with potential for mistakes, particularly when many on-boarding processes are done manually.   In a higher education setting, processing an influx of new freshmen every year is an enormous undertaking, and it has to be done correctly to ensure […]