Customer Service & Support Trends for 2024 Onward
Customer support and customer service are two interrelated, yet distinctive ways to show up for your customers, as Zendesk notes. While customer service is an “umbrella term for all interactions that enhance customer experience and help improve their relationship with the company,” customer support relates to communication surrounding near-term fixes and problem-solving. Both are important. […]
Streamline Your Day-to-Day Workflows with Business Process Software
It doesn’t matter what type of business you’re in, whether it’s education, finance, retail, or any type of service. You will always have workflows that need to be done daily, weekly or monthly. These repetitive jobs can add up to a lot of time, when you consider how long it takes to fill out paper […]
How a Data Avalanche was Smartly Handled by One University
Whether in a business or in a school, “on-boarding” new people is administratively intensive and fraught with potential for mistakes, particularly when many on-boarding processes are done manually. In a higher education setting, processing an influx of new freshmen every year is an enormous undertaking, and it has to be done correctly to ensure […]