4 Trends That Will Shape the Future of Automated Workflows

Automated workflows themselves represent a long-term business trend. But within this overarching trend, smaller trends come and go, dependent on business cycles, economic pressures, trendy new products, and other factors. As we move closer to the year 2020, it’s obvious how automated workflows have become established as a business necessity. Equally obvious is that workflow […]

Customer Service Workflows Maximize Customer Satisfaction and Empower Employees

No company is an island, and every company depends on having customers – and on having employees who understand what customers need. According to New Voice Media, the top reason why customer switch providers for products and services is that they feel unappreciated. And one-third of Americans say they consider switching providers after a single […]